I make the item within 1-2 days after receiving the order and then ship it out right away. Shipping generally takes 3-5 days but once it leaves my hands I really am at the mercy of the USPS. All in all you should receive it within 5-8 days after placing your order. All items are shipped via USPS or UPS and all customers are sent a tracking number upon shipment. We also offer multiple different expediting options to try and get you your product as fast as possible.

I get asked this question a lot as people want the item to make it to the hospital in time. I do my best to get the product out within 24 hours and then do my best to make sure it gets where it has to. The quickest way to get your item is by selecting "Rush Processing + Priority Shipping."

Absolutely! I love making new things if my time allows it. A lot of the items in my shop started out as a custom order and I want every child to have a unique gift made just for them. If there is something in particular you are envisioning, please email me and I will get back to you within 24 hours.

I'm afraid I do not take returns unless the product arrives damaged. As they are personalized items they really are only good for the person it was ordered for. However if the item has been damaged, I will gladly remake it at no cost.

Yes! We offer special discounted pricing for hospitals, medical centers, pediatric departments, Child Life programs, cardiac programs, audiology departments, and other organizations purchasing multiple products. Because our products are made in-house, we're able to work with you to create an order that fits your department's needs and budget.

We are happy to work with departments on orders of different sizes. Contact us with the quantity you're interested in purchasing and we'll provide you with the best available institutional pricing.

Yes. We are interested in establishing ongoing purchasing relationships with hospitals and healthcare organizations. We can work with your purchasing department and follow your hospital's vendor requirements and procedures.

Simply contact us and tell us:Your hospital or organizationThe department or programWhich products you're interested inThe approximate quantityAny customization you'd likeWe'll respond with pricing and help you put together an order that works for your department.

Shoot us a message to the following address:Kikilishop, Inc.PO BOX 117Somersville, CT 06072Email Address: kikilishopchd@gmail.com