Shipping & Returns
All plushies are shipped inside a mailer. Decals are shipped in a padded envelope. I've mailed a few thousand orders in total and have yet to hear about a damaged one. All orders ship out within 4-6 business days of the order. From there it takes about 3-5 days to arrive to its destination depending on where you live and which shipping option you select. I do offer "Rush Processing" for $8 which guarantees your order will ship out within 48 hours of your order. If ordered around a holiday or on Saturday, that would be 72 hours as I can only ship if the post office is open. The "Rush Processing" is actually a listing in itself that you will have to add to your cart if that is what you want. I know a lot of these gifts are going to be surgery gifts so time is always of the essence. I tend to ship out earlier then the 4-6 days I give myself. There may be delays near the holidays.
Return & Exchange Policy
Because these are personalized items meant for one person only, I cannot do returns. If the product arrives damaged I am happy to rectify that at no cost to yourself. I do my best to try and make the process as pleasant as it can be as I know what it is like to go through this with your heart warrior.